Privacy Policy for EZ Patch Drywall Repair

Effective Date: August 17, 2025

EZ Patch Drywall Repair ("we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit our website at ezpatch.ca/halifax (the "Site"), use our services, or otherwise interact with us.

We adhere to the privacy principles outlined in Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and strive to comply with applicable international privacy laws, including the General Data Protection Regulation (GDPR) for individuals in the European Union (EU) and the United Kingdom (UK), and the California Consumer Privacy Act (CCPA) for California residents.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the Site, or otherwise contact us. We also collect certain information automatically when you visit our Site.

Categories of Personal Information We Collect:

Contact Information: Name, mailing address, email address, phone number, and other similar contact data.

Service Information: Details about your drywall repair needs, property specifications, scheduling preferences, and other information relevant to the services you request.

Payment Information: If you make payments for our services, we collect necessary payment details (e.g., credit card numbers, billing address). Please note that we typically use third-party payment processors who handle this data directly, and we do not store sensitive payment card information on our servers.

Communication Information: Records of your communications with us, including inquiries, feedback, and customer service interactions.

Technical and Usage Information: When you visit our Site, we automatically collect certain information about your device and usage, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information is collected through cookies and similar tracking technologies (see Section 5 below).

2. How We Use Your Information (Purposes of Processing)

We use the personal information we collect for various business purposes, including:

To Provide Services: To schedule appointments, provide estimates, perform drywall repair services, and process payments.

Customer Support: To respond to your inquiries, provide assistance, and resolve issues related to our services.

Communication: To send you service-related notifications, updates, and important information.

Marketing and Promotions: To send you promotional materials, special offers, and information about new services, where you have consented to receive such communications or where we have a legitimate interest to do so. You can opt-out of marketing communications at any time.

Improve Our Services: To analyze how our Site and services are used, identify trends, and improve the quality and functionality of our offerings.

Security and Fraud Prevention: To protect our Site and services from unauthorized access, fraud, and other malicious activities.

Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.

Business Operations: For general business administration, accounting, record-keeping, and other internal operational purposes.

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Performance of a Contract: When the processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., providing drywall repair services, processing your service requests).

Consent: Where you have given us explicit consent for a specific purpose (e.g., for certain marketing communications or cookie usage). You have the right to withdraw your consent at any time.

Legitimate Interests: Where the processing is necessary for our legitimate interests or those of a third party, and your interests and fundamental rights do not override those interests (e.g., improving our services, preventing fraud, direct marketing of similar services).

Legal Obligation: Where the processing is necessary to comply with a legal or regulatory obligation (e.g., tax reporting, responding to legal requests).

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

What are Cookies? Cookies are small data files placed on your device (computer, tablet, mobile phone) when you visit a website. They are widely used to make websites work more efficiently, as well as to provide reporting information.

How We Use Cookies: We use cookies for various purposes, including:

Essential Cookies: Necessary for the Site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

Analytical/Performance Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our Site. They help us to know which pages are the most and least popular and see how visitors move around the Site.

Functionality Cookies: Enable the Site to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

Targeting/Advertising Cookies: May be set through our Site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

Third-Party Cookies: Some cookies on our Site may be placed by third-party services that appear on our pages. We do not have control over these cookies.

Managing Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Site. You can typically find these settings in the "options" or "preferences" menu of your browser.

5. Sharing Your Information

We may share your personal information with the following categories of recipients:

Service Providers: We engage trusted third-party service providers to perform functions on our behalf and help us operate our business, such as payment processing, website hosting, analytics, customer relationship management (CRM), and email delivery. These third parties are obligated to protect your information and use it only for the purposes for which it was provided.

Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, (iii) prevent or investigate possible wrongdoing in connection with the services, or (iv) protect the personal safety of users of the services or the public.

Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Service-Related Data: Information related to your drywall repair services will be retained for a period necessary to complete the service, provide warranty support, and address any post-service inquiries.

Financial Records: We retain financial transaction data, including payment records, for a minimum of six (6) years as required by Canadian tax laws.

Marketing Consent: If you have provided consent for marketing communications, we will retain your contact information until you withdraw your consent or opt-out.

Technical Data: Automatically collected technical and usage data is typically retained for a shorter period, unless it is needed for security purposes or to improve site functionality over time.

Legal Holds: In some cases, we may retain information for longer periods as required by law, court order, or governmental requests.

When we no longer need to process your personal information, we will either delete or anonymize it.

7. Data Security

We implement reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, please be aware that despite our efforts, no security system is completely impenetrable, and no data transmission over the Internet can be guaranteed to be 100% secure.

Our security measures include:

Access Control: Limiting access to personal information to authorized personnel only, based on a "need-to-know" basis.

Data Encryption: Encrypting sensitive data both in transit and at rest where appropriate.

Strong Passwords: Implementing policies for strong, unique passwords for all systems.

Multi-Factor Authentication (MFA): Where available, MFA is used to add an extra layer of security.

Firewalls and Network Security: Employing firewalls and other network security measures to protect our systems from unauthorized access.

Regular Backups: Regularly backing up important business data to prevent data loss.

Employee Training: Training our employees on privacy and data security best practices.

Secure Wi-Fi: Ensuring our Wi-Fi networks are secure, encrypted, and hidden.

8. Data Breach Notification Procedures

In the event of a data breach involving personal information that poses a real risk of significant harm to individuals, we will take the following steps in accordance with applicable laws, including PIPEDA:

Containment: Immediately take steps to contain the breach and prevent further unauthorized access or disclosure.

Assessment: Assess the nature and scope of the breach, including the type of personal information involved and the number of individuals affected.

Reporting (PIPEDA): If the breach creates a real risk of significant harm to an individual, we will report the breach to the Office of the Privacy Commissioner of Canada (OPC) as soon as feasible.

Notification to Individuals (PIPEDA): We will notify affected individuals directly as soon as feasible if the breach creates a real risk of significant harm. The notification will include sufficient information to allow individuals to understand the significance of the breach and to take steps, if any, to reduce the risk of harm.

Record Keeping: We will keep records of all data breaches, regardless of whether they were reported to the OPC or individuals were notified, for a minimum of two years.

Remediation: Implement measures to prevent similar breaches from occurring in the future.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information:

Right to Access: You have the right to request access to the personal information we hold about you.

Right to Rectification/Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal information under certain circumstances.

Right to Restrict Processing: You have the right to request that we limit the way we use your personal information under certain circumstances.

Right to Object to Processing: You have the right to object to the processing of your personal information, particularly where we process it based on our legitimate interests.

Right to Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit it to another data controller, where technically feasible.

Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

Specific Rights for California Residents (CCPA):

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

Right to Know: You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the categories of sources from which personal information is collected, the business or commercial purpose for collecting or selling personal information, the categories of third parties with whom we share personal information, and the categories of personal information that we sold or disclosed for a business purpose.

Right to Delete: You have the right to request the deletion of your personal information we have collected, subject to certain exceptions.

Right to Opt-Out of Sale/Sharing: EZ Patch Drywall Repair does not sell or share personal information as defined by the CCPA. Therefore, a "Do Not Sell or Share My Personal Information" link is not required for our current operations. However, if our practices change, we will update this policy and provide the necessary mechanisms.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

Exercising Your Rights:

To exercise any of these rights, please contact us using the contact details provided in Section 13 below. We may need to verify your identity before fulfilling your request.

10. International Data Transfers

Your information, including personal information, may be stored and processed in Canada or any other country where we or our service providers maintain facilities.

GDPR/UK GDPR Compliance: For individuals in the EU or UK, we ensure that any transfer of personal information outside the EU/UK is done in compliance with GDPR/UK GDPR requirements. This may involve relying on appropriate safeguards, such as Standard Contractual Clauses (SCCs), or transferring to countries recognized as providing an adequate level of data protection by the European Commission or the UK government.

PIPEDA/CCPA Considerations: For data transferred from Canada or California, we ensure that appropriate safeguards are in place to protect the data, consistent with PIPEDA and CCPA principles.

By providing your personal information, you consent to such transfers.

11. Children's Privacy

Our Site and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16 without verifiable parental consent, we will take steps to delete that information as soon as possible. If you believe that we might have any information from or about a child under 16, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: contact+forms@ezpatch.ca

Mail: 6186B Allan St, Halifax, NS B3L 1G6, Canada

Website: ezpatch.ca/halifax

14. Severability

If any provision of this Privacy Policy is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Privacy Policy will otherwise remain in full force and effect and enforceable.

15. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of the Province of Nova Scotia and the federal laws of Canada applicable therein, without regard to its conflict of law principles. Any dispute arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Halifax, Nova Scotia, Canada.

16. Revision History

August 17, 2025: Initial version of the Privacy Policy created.

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